If you are someone who wants to get connected in the professional world, the first platform that comes to mind is LinkedIn. While statistics are quite varied, about 80% of recruiters are said to use LinkedIn for their sourcing needs. Not too bad eh?
I, for one, was not particularly please with LinkedIn over the past few months. Don’t get me wrong, a LinkedIn account is a must have for everyone but it was more towards the admin side of things that LinkedIn clearly wasn’t up to par.
- Slightly over a month ago, I had to work on LinkedIn to reinvigorate a LinkedIn group. First step, get details of members. Second step, cross verify with another database to see whose missing etc etc. The convoluted process aside, even the simple task of getting details of members in the group was impossible. For starters, LinkedIn’s policy of not allowing even group founders/admins to not have any level of control over membership list (a list where anyone joins by choice) is just ludicrous. Then there was the whole issue of pagination, where i could only see 25 pages (each with 20 members or so if I recall correctly) – that is only 500 members at max! My group was 838 members and counting. So much for that!
- Customer service was slated to be nonexistent (which I personally found was quite untrue). As search on Google for LinkedIn customer service leads you down a path of horror stories and communication silence. With this trepidation, I thought I’d try reaching out to LinkedIn using their “Contact Us” form. And lo and behold, I did get a reply from the LinkedIn team, albeit an answer I was hoping not to hear but that’s besides the point.
- Now the LinkedIn mobile apps page isn’t the best in my personal opinion. There are clearly marked sections for the iPhone and the Blackberry but none for Android. Android, being this huge new upcoming platform and all, I reckoned they might give it a separate section (Yes I am slightly Android biased at this stage in my life). Now I admit, I didn’t spend a lot of time meticulously reading everything on the page but I was fairly certain there was not even a single mention of the word Android on that page. They even had a separate section for Palm-Pre (sorry, no disrespect intended). So I tweeted about this apparent lack of love towards Android and within minutes I got a response telling me I could download a beta version of the app. Now, pray, tell me why couldn’t you have put that info on the website, so we could save eachother’s time? Nevertheless, they did respond and acknowledged my suggestion to include it on their webpage. Fair enough, kudos for listening. The only line for the other platforms was
“And for all other phones, just visit m.linkedin.com from any mobile browser to find all your LinkedIn basics in English, French, German, Spanish, Japanese, and Chinese (simplified and traditional)”
- And then there is today, when LinkedIn released LinkedIn Today – an attempt to keep you informed on stories from industries (customizable to your preferences of course). While I haven’t spent a whole lot of time playing around with the system, I must admit that if its any good, this might be a reason why I might stop by LinkedIn more than when i have to update my profile.
On the whole, I think LinkedIn is a marvelous platform/service and I’m certain to use it for years to come (unless something better emerges). Sure, there are those of you out there who read this and say “Why are you complaining, you ain’t paying a dime to use it”. Agreed, but sadly in this age of the Internet freemium / subsidized model, I don’t think that’s even a valid excuse anymore.





